A Business Guide for Millennials & Gen Z

The Negotiations Partnerships Handbook

What began as a guide to winning negotiations became something far more powerful — a manifesto for building the kind of relationships that make individual deals obsolete.

By Krisjanis (Chris) Ozols — Mentor · Angel Investor · Consultant

The Partnerships Handbook · Krisjanis Ozols

A Business Handbook

The
Negotiations
Partnerships
Handbook

Because the deal is never just the deal.

Krisjanis Ozols

“No book can make you a great negotiator. But this one will give you the tools — and the mindset — to stop chasing deals and start building something that lasts.

— Krisjanis Ozols, from the Introduction

Why every negotiation is really a partnership in disguise

This book started with a confession: I hate negotiation books. The soulless kind, written by committee, that promise to make you a master dealmaker — and never mention that life is short and the people across the table are worth more than the deal itself.

This handbook covers the full spectrum of professional relationships — from external partners and enterprise customers to direct reports, managers, and the harder conversations with friends and family. Each section pairs sharp tactical frameworks with honest personal stories, in the spirit of The Five Dysfunctions of a Team.

Inspired by Marcus Aurelius, Sun Tzu, and Dale Carnegie — filtered through a decade of real deals, global operations, and a deeply held belief that kindness is the most underrated competitive advantage in business.

8
Relationship Contexts
12
Core Frameworks
10+
Years Real-World Deals
1
Thesis That Rewrites the Playbook

Eight Arenas. One Framework.

Organized around the contexts where partnership thinking matters most — each with its own dynamics, power structures, and failure modes.

01
External Partners
Building alliances where both sides are invested in each other’s success — and keeping them that way.
02
You Are the Customer
How to hold leverage with grace and extract value without burning the relationship that produced it.
03
No Leverage
When the power imbalance is real — and why the conventional playbook is exactly wrong here.
04
Colleagues
Internal relationships are the ones most underinvested in — and the ones that determine whether anything gets done.
05
Direct Reports
The manager who negotiates with their team — rather than dictating to it — builds teams that outperform.
06
Your Manager
Managing up is a skill. So is knowing when to push, when to align, and when to let the moment pass.
07
Friends & Family
The hardest negotiations of all — the ones where the stakes are invisible until they suddenly aren’t.
08
Day-to-Day Life
Every interaction is a negotiation. The question is whether you’re present enough to realize it.

Selected Excerpts

Raw, direct, and drawn from real experience. These passages give you a sense of how Krisjanis writes — and thinks.

On Friendships · The Controversial Chapter

The Most Underrated Weapon in Business Is Kindness

Here’s a controversial idea: befriend the people across the table. The common wisdom is that emotional attachment won’t help you get the best outcome. My response: life is short. Don’t waste it on emotionless, cold relations with some of the brightest, most motivated people you’ll ever meet.

Talk to them like you would your next-door neighbor who watches your dog while you’re out of town. If they open up — you have already won. Using this method, I have disarmed highly trained, experienced negotiators who were objectively smarter, better educated, and holding more leverage than I was. Yet in one of many friendly talks at the bar, they all revealed they were completely perplexed by my approach. They didn’t know what to do with it.

Foundations · On Becoming

No One Is Born a Great Negotiator

You have to be a well-rounded human being. You should be interesting — with life experience and conventional wisdom. Formal education isn’t a disadvantage, but it is dreadfully boring when it’s all someone has. An experienced negotiator and people-reader will have no problem recognizing that person, and dismantling their by-the-book approach before the first coffee is finished.

Travel. See the world. Gain experiences. Learn to read people, learn empathy, learn to read the room. Learn to control yourself and project energy. And never stop. The negotiating table is just a reflection of who you are outside it.

Chapter 2 · Preparation

Know Your BATNA. Then Put It Away.

Preparation is the unsexy half of every great negotiation. Know your goals. Know your best alternative to a negotiated agreement. Know your walkaway point. Do this rigorously — then put it in your back pocket. Because the moment you’re more focused on your BATNA than the human in front of you, you’ve already lost the most important thing in the room: the connection.

Before you prepare your opening position or concession strategy, ask twenty questions about the relationship. Who is this person inside their organization? What have they promised their stakeholders? What does a good outcome look like for them in six months? The answers don’t just inform your tactics. They transform your understanding of what you’re actually doing there.

Three Thinkers. One Through-Line.

Marcus Aurelius · Meditations

“You have power over your mind — not outside events. Realize this, and you will find strength.”

The Stoic insistence on controlling only what is yours maps perfectly onto high-stakes negotiation. Your response to the table is always yours. The other side’s position is not.

Sun Tzu · The Art of War

“Supreme excellence consists in breaking the enemy’s resistance without fighting.”

The greatest partnership moves dissolve opposition entirely — not through force, but through understanding so complete that conflict becomes unnecessary.

Dale Carnegie · How to Win Friends

“You can make more friends in two months by becoming genuinely interested in others than in two years trying to interest others in you.”

Carnegie understood what most negotiators forget: the most powerful thing you can offer someone is genuine attention. It is also, it turns out, the most disarming.

Krisjanis Ozols

The Author

Krisjanis
Ozols

Mentor · Angel Investor · CEO, AAIM (Adaptive AI Machines)

A decade of global partnerships, enterprise negotiations, and operational leadership across some of the world’s most ambitious e-commerce networks. Krisjanis writes from the arena, not the classroom.

Full Biography →

Ready to change how you show up at the table?

Pre-order your copy of The Partnerships Handbook and be among the first to receive it on launch day.

Meet the Author

The Mind Behind the Book

Krisjanis Ozols

Partnerships Executive · Author · Angel Investor

An e-commerce and operations veteran who has spent a decade at the intersection of strategy, partnership, and global scale — including some of the most important negotiations in Printful’s history.

Read Full Bio ↓
Krisjanis Ozols
Krisjanis Ozols

In His Own Words

Partnerships executive, author, angel investor, and founder — writing from a decade of real deals across three continents.

Krisjanis Ozols is an e-commerce industry veteran with hands-on experience across partnerships, business development, negotiations, production, and commercial operations. Most recently, he led Operations Development & Innovation at FYUL (formerly Printful), building and scaling the R&D and Quality Assurance functions that enabled product launches, automation, and operational excellence across a global fulfillment network delivering over 100 million items worldwide.

Over his tenure at Printful, he held a series of increasingly senior roles — from Director of Business Development & Partnerships to Operations Strategic Partnerships & R&D Director — overseeing some of the most significant supplier contracts, equipment partnerships, and international expansion agreements in the company’s history, across a multi-continent network.

Today, Krisjanis is an independent consultant and the CEO of AAIM (Adaptive AI Machines), an AI solutions firm specializing in production automation and operational digitization. He is also an active angel investor and mentor.

He is deeply passionate about strengthening ties between the Latvian and North American tech ecosystems — helping Latvian startups connect with partners, customers, and investors across the Atlantic. Born and educated in Riga (MBA, Riga Business School; B.A. Political Science & International Relations, Rīgas Stradiņa Universitāte), he now lives and works in Charlotte, North Carolina.

The Partnerships Handbook is his first book — a distillation of everything he wished someone had told him before his first major negotiation. Not a playbook of tactics, but a philosophy of relationship: built on Stoic discipline, strategic patience, and the radical conviction that kindness is the most underrated competitive advantage in business.

Three Pillars of the Framework

Stoicism · Marcus Aurelius

“Waste no more time arguing about what a good man should be. Be one.”

The Meditations runs through every chapter — the discipline to remain composed under pressure, to distinguish what is and isn’t within your control, and to show up with integrity regardless of what the other side does.

Strategy · Sun Tzu

“The greatest victory is that which requires no battle.”

Strategic patience and deep understanding of the other party: when you understand someone well enough, you don’t need to fight them. You simply invite them to join you.

Human Nature · Dale Carnegie

“Deal with people as they are — not as you wish they were.”

Carnegie’s radical pragmatism — that human connection is the engine of all influence — is the emotional core of the book. Kindness isn’t naive. It’s the most sophisticated strategy available to you.

Read the book that rewrote the framework.

Available for pre-order now. Be first to receive it on launch day.

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